Refund and Cancellation Policy

1. Read this before purchasing

Plan price, plan type, included features, limits, and whether a charge is one-time or recurring are shown before checkout. Please review these details before completing payment. A one-time payment does not create a recurring charge, but it also does not promise perpetual or lifetime access to the Service.

2. One-time purchases

A one-time Easigram purchase provides access to the stated plan without an automatic recurring charge for that purchase. Once access has been provided, we generally do not issue refunds solely because the Service is unused, your needs change, or you expected functionality that was not described at purchase.

We will review in good faith requests relating to duplicate charges, unauthorised charges, accidental purchases reported promptly, or a material failure to provide the purchased Service. This policy does not exclude cancellation, refund, price-reduction, or other consumer rights that apply to you under mandatory law.

3. Recurring memberships

If you purchase a recurring Easigram membership, the billing frequency and price are shown during checkout. You can cancel future renewals through the billing controls in your Easigram account. Unless a different statutory right applies, cancellation stops future charges and access normally continues through the end of the already-paid billing period.

4. How to request help or a refund

Contact us at recenstudio@gmail.com with the email address used for your Easigram account, the approximate purchase date, the relevant order reference if available, and a short explanation. Do not send card numbers or other sensitive payment information by email.

We may ask for reasonable information to verify the request and investigate the issue. If a refund is approved, it is normally returned through the original payment method, subject to the payment provider's procedures and applicable law.

5. Chargebacks and disputes

Please contact us first if you believe there is a billing error, so we have an opportunity to investigate and resolve it. This does not limit your right to contact your bank, card issuer, or payment provider where applicable.

6. Planned service closure

If Easigram permanently closes the Service, the Terms of Service describe the notice and final content-export period we will use where reasonably practical. We will assess any prepaid-plan remedy required by applicable law based on the circumstances; this policy does not remove rights that cannot lawfully be excluded.

7. Policy changes and contact

We may update this policy when pricing, billing, law, or the Service changes. The current version is published on this page. Questions about a purchase, cancellation, or refund can be sent to recenstudio@gmail.com.